Customer loyalty is the single most important element to retain within a business relationship. A lot of positive...
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service...
Selected by Strategy+Business as One of the Best Business Books for 2012 Companies are forever being more creative...
Modern consumers are being bombarded with information from every angle. They can't absorb it all and, consequently,...
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Conventional wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service...
How do you grow a truly sustainable business in the hyper-competitive 21st century? By using the practical,...
Current economic conditions are forcing everyone from large corporations to smaller privately held companies to...
Gary Magenta reveals the secret sauce that makes your customers want to keep coming back – like his Uncle Mel, who...
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