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Customer loyalty is the single most important element to retain within a business relationship. A lot of positive...
Inhaltsangabe: Abstract: The main objective of this research was to find out and demonstrate how companies can...
Diploma Thesis from the year 2002 in the subject Business economics - Marketing, Corporate Communication, CRM,...
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Selected by Strategy+Business as One of the Best Business Books for 2012
Modern consumers are being bombarded with information from every angle. They can't absorb it all and, consequently,...
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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service...